Privacy policy

Effective Date: 25 June 2025

This Privacy Policy applies to the website https://baywoodriver.com operated by Baywood River LLC. a company registered in The USA.

Welcome to Baywood River LLC! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights.

By using our website, you agree to this policy.

1. What Information We Collect

We collect the following types of information:

a. Personal Information

When you place an order, create an account, or contact us:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Login details (if you register)

b. Payment Info

We do not store your full credit card number. Payments are processed securely by Stripe, PayPal, or other payment providers.

c. Technical Info

We collect this automatically when you visit:

  • IP address
  • Browser/device info
  • Location (general, not GPS)
  • Pages visited, links clicked

d. Shopping Activity

What products you view or buy

What’s in your cart or Wishlist

2. How We Use Your Information

We use your info to:

  • Process your orders
  • Ship your items
  • Send order and shipping emails
  • Answer your questions or support requests
  • Show you products you may like
  • Improve our website
  • Run ads (if you’ve allowed cookies)

3. Do We Share Your Info?

We do not sell your personal data.

We may share info with:

Who

Why

Payment companies

To process your payments

Shipping providers

To deliver your orders

Email services

To send emails (if you opt in)

Analytics/Ads partners

To improve the site and show ads (with consent)

These companies are required to keep your info safe.

4. How We Keep Your Data Safe

We use:

  • HTTPS encryption (SSL)
  • Secure data servers
  • Limited access to your data
  • Secure payment providers

Still, no system is 100% secure. Please protect your login and be careful online.

5. Cookies and Tracking

We use cookies to:

  • Keep your cart working
  • Remember login
  • See how you use our site
  • Show you ads on other platforms (like Google or Facebook)

You can turn off cookies in your browser at any time.

6. Children’s Privacy

Our website is not meant for children under 13.

We do not knowingly collect data from children. If we find out we did, we’ll delete it right away.

7. Your Rights (U.S. Customers)

You may have these rights (especially if you live in California):

Right

What It Means

Access

You can ask what personal data we have

Delete

You can ask us to delete your info

Correct

You can fix wrong info we have

Opt-out of sharing

You can say no to sharing info for ads or profiling

Non-discrimination

We won’t treat you differently for using your privacy rights

Want to request something?

Email us: info@baywoodriver.com

We’ll reply in 45 days or less, as required by law.

8. Emails and Marketing

We may send you:

  • Order confirmations
  • Shipping updates
  • Offers and promotions (if you sign up)

You can unsubscribe anytime using the link in our emails.

9. How Long We Keep Your Data

We only keep your data as long as needed to:

  • Process orders
  • Provide customer support
  • Follow tax and legal rules

After that, we delete or anonymize your data.

10. Visitors Outside the U.S.

We are based in the United States. If you visit from outside the U.S., your data will be stored here. Some countries may have stricter privacy laws than the U.S.

11. Do Not Track Signals (DNT)

Some browsers let users send a "Do Not Track" signal. Our site currently does not respond to these signals because there’s no standard agreement on how to do so.

12. Third-Party Service Providers

We use trusted third-party tools to help run our business. They may process your data on our behalf. These include:

  • Shipping & logistics services
  • Payment processors (like PayPal, Stripe)
  • Customer support tools
  • Email services
  • Analytics and ad platforms

Each of these is contractually required to keep your data private and secure.

13. Analytics & Advertising Tools

We may use services like Google Analytics, Facebook Pixel, or Meta Ads to understand site traffic and improve marketing. These tools use cookies and may collect info like:

  • Your IP address
  • What pages you visit
  • What device/browser you use

These companies may use your data to show you ads elsewhere. You can opt out using browser settings or ad preferences.

14. Your Right to Data Portability

You have the right to ask for a copy of the data we’ve collected about you in a format you can use elsewhere. Just email us your request and identity verification.

15. Using an Authorized Agent (California)

If you are a California resident, you can have someone else make a privacy request for you. That person (agent) must have written and signed permission from you to act on your behalf.

16. Breach Notification

If we ever experience a data breach that affects your personal info, we will notify you:

By email or website notice

Within a legally required timeframe

With instructions on how to protect yourself

We will also notify government agencies if required.

17. Legal Grounds for Data Use

We only use your personal data if we have a legal reason, such as:

You gave us permission (e.g., opted into emails)

We need it to process your order (contractual necessity)

We have a business reason (legitimate interest)

We must comply with the law (legal obligation)

18. Privacy for Registered Accounts

If you create an account on our website:

You can log in to view or edit your info anytime

You’re responsible for keeping your password safe

You can delete your account by contacting us

19. Social Media or Third-Party Logins

If you log in using Google, Facebook, or other platforms:

We receive some public info (name, profile photo, email)

Your login is managed by that third-party

Check their privacy policy for more info

20. Mobile Tracking

If you use our site on a phone or tablet:

Your device may collect additional data (e.g., app usage, device ID)

You can control tracking in your phone’s privacy settings

We do not use push notifications unless you opt in

21. Changes to This Privacy Policy

We may update this policy if our practices or the law changes. When we do, we’ll post the new version here and change the “Effective Date” at the top.

22. Contact Us

Questions about your privacy?

Registered Business Name: Baywood River LLC
Business Type: Limited Liability Company (LLC)
Registration Authority: Commonwealth of Virginia – State Corporation Commission
Formation Date: September 5, 2023
Phone: +1 (276) 620-4074
Email: info@baywoodriver.com
Business Hours: 8:00 AM-8:00 PM (Mon-Sat) (GMT-05:00) Eastern Standard Time (New York)

Customers can contact us through our Contact Us page. Our Dedicated Support team will respond to any queries within 24 hours.